Shipping & Delivery

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

• United States: *10-30 Business days
• Canada, Europe: 10-30 Business days
• Australia, New Zealand: 10-30 Business days
• Mexico, Central America**, South America** 15-45 Business days

*This doesn’t include our 5-7 day processing time.
**From experience the shipping time can be longer than the 45-50 days in these continents.
***Due to problems with the Corona Virus please refer to the official announcement from WHO and other authorities. Orders can there for take longer to be sent and receive at your address.

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

PALLET Delivery - 1 Man Delivery Service for barbecues weighing more than 30 kg (delivery 1 or 2 weeks)

Most deliveries of more than 30 kg are delivered on a (wooden) pallet, this is to ensure that your order arrives in perfect condition. The delivery will not be able to carry the deliveries down the stairs or down, do not carry / drive the barbecue through the house, etc., Do not drive the pallet over a gravel driveway / road or through a special steep driveway / off etc.. Unfortunately, the conveyor belt is not able to remove or open items from the pallet or return the pallet. The driver can only place the pallet physically as much as possible, but that can also be the main road.

For pallet deliveries it can be assumed that the delivery will be carried out with a long truck. Please contact us if there are weight, height or parking restrictions or if you have difficulty accessing before your order is dispatched. We can then make alternative arrangements, if this is not done, the result in a failed delivery. The extra costs for a new delivery will be charged to the customer who placed the order. If not present on the day of delivery on date specified, additional costs will be charged for a 2nd delivery. For more information please contact us at + 31 (0) 70-2505720.